Four steps to cleared

Verify once with Luckymax Casino and cash out faster

Once winnings are ready to leave, our licence rule makes us confirm who you are; a check can come earlier, at sign-up, and takes 4 hours.

Start my verification

Licensed since 2005Operating under license ALSI-724333 from the Anjouan Offshore Finance Authority for 21 years

Answers up front

What does the check actually involve?

By the end of this table you will know who checks you and how long it takes.

Who checks you

Luckymax Casino LLC

Licence and number

Anjouan Offshore Finance Authority, ALSI-724333

Review time

4 hours

Latest point

Before your first withdrawal

Questions go to

[email protected]

Minimum age

18+

Right the first time

How do you pass the check first time?

After one rejected upload, most players fear a loop; this order closes it.

Dark, flat surface

Once the request lands, lay your photo ID on a dark, flat surface, fill the frame and keep all four corners and the expiry date visible.

Matched in one go

At the second file, a bill or statement in your own name works, provided the address matches your account and the date reads easily.

Routine check, not suspicion

When a card funded your deposits, send its picture with the middle digits hidden; a question about source of funds is a routine licence duty, not an accusation.

The four-hour window

While the team reads your three files, keep the mailbox open: the answer usually lands within 4 hours, and a blurred edge is the only snag.

The moment you upload

What you will be asked to show

Once you see the list, the fear of sending the wrong file disappears.

Photo ID

Confirms: Who you are; Copy must show: All four corners, in date

Proof of address

Confirms: Where you live; Copy must show: Full name, home address, issue date

Payment card image

Confirms: The card you paid with; Copy must show: Cardholder name, middle digits covered

Photo ID

Confirms: The face matches the ID; Copy must show: Face and document in one frame

Back in your hands once

Screenshots lose the originals. A screenshot of a scan or an app view carries no edge, no texture and no lamination, so it cannot be matched to the real card. Photograph the original with your phone camera Keep all four corners inside the frame

From unreadable to clear enough. Glare, a thumb over the corner or an edge cut off at the frame leaves details unreadable, and an unreadable copy cannot clear. Lay the document flat in daylight Retake it until the whole edge shows

Use a recent address letter. A bill from months back shows where you lived then, not where you live now, and address checks work on the present. Send a statement dated within recent weeks Pick one showing your full name and address

Routine questions, quicker payouts

Each morning a licence holder answers to its regulator, and Luckymax Casino holds licence ALSI-724333 from the Anjouan Offshore Finance Authority. That licence obliges the operator, Luckymax Casino LLC, to ask where larger sums originate. The request is housekeeping against money laundering, never a suggestion that you have done anything wrong.

When the sums are larger, a few of these could be asked for.

Recent payslips from your employer
Bank statements showing the credit
A savings or investment statement
Sale paperwork for property or a vehicle
A pension or benefit award letter

Read when the check lands

Why this sum, why now? Sudden sums far above your usual pattern prompt a look at where the money sits, so papers for the incoming or outgoing amount are asked.

Send the copies ahead of payout. Money cannot leave the account before the check clears, so the first payout is when photo ID, address and card copies are gathered.

Typed in wrong, matched up later. A name spelled differently or an address left behind on file makes us compare your details with the document before anything is paid.

At the payout stage

Will my documents be safe with you?

Luckymax Casino answers the six questions players ask most once the check begins.

What should I do if my ID document was refused?+

Check the message attached to the refusal, because it names the exact flaw: cut edges, glare across the portrait or an expired date. Send a fresh copy that fixes only that flaw, in colour and with all four corners visible, to [email protected].

How long do I wait for the outcome of the check?+

Four hours is the usual turnaround once your file is complete and legible. Sending pages in one batch and making sure the text is sharp keeps you inside that window. If something is missing, the clock restarts on the day the last copy arrives.

Are the copies I send kept private and encrypted?+

Yes. Files travel over the 128-bit SSL connection that protects the rest of the site, and only the staff who handle verification open them. Your passport or bill copy is never shown to other players, to game providers or to advertisers.

Can I withdraw before I have sent any documents?+

No, the licence requires a cleared account before money leaves the casino, and the first withdrawal is the latest point at which that has to happen. Luckymax Casino may also ask at registration or straight after your first deposit, so send copies early and nothing waits later.

Why does the casino want to know where my funds came from?+

Money laundering rules apply to every licensed operator, so the question forms part of a routine check, not a verdict on you. A recent payslip, a bank statement or a pension letter usually settles it. Say plainly where the money in your account originates.

Can I take the photos on my phone instead of a scanner?+

Yes, a sharp phone photo is accepted, and most players use one. Lay the document flat in daylight, avoid the flash, and keep fingers clear of the corners and the printed digits. Skip any filter or crop that trims the outer edge.